NOC/ ICT Operator

Key Responsibilities

• Monitor client's operations 24x7 using approved tools across network, servers, storage, satellite/RF, data center facilities, security devices, public cloud (Azure/AWS), Microsoft 365, and application platforms
• Perform event handling, alert monitoring, and alarm triage
• Deliver Tier-1 troubleshooting in accordance with approved SOPs
• Escalate incidents to Supervisors, Managers, Tier-2 teams, or external providers as required
• Support incident, major incident, and security incident management processes
• Carry out routine operational tasks, system checks, and verifications
• Maintain accurate incident records within UN ITSM / CRM systems
• Contribute to shift reports, incident reporting, and change-related updates
• Ensure smooth shift handover with a mandatory 15-minute overlap

Mandatory Skills & Qualifications

• Minimum 1 year of experience in NOC / ICT Operations
• ITIL Foundation (v3 or ITIL 4)
• Cisco CCNA
• English proficiency: CEFR B2+
• Willingness to work 24x7 rotational shifts on-site